The Value of Excellence™
An Editorial Observation
Throughout the past decades, the case management profession has witnessed a gradual dumbing down of acceptable standards of practice to meet the lowest level of services tolerated by case management consumers. As professionals, we should always be expected to provide better. And, injured and disabled workers and their employers should always expect better of us.
Consumers of case management are badly serviced when they routinely accept services from case managers who are under credentialed, or too inexperienced, or exhibit poor communication skills or poor time management. They are also badly served by firms that, for the sake of higher profits, disable good case managers by failing to provide the necessary support systems to get clear, concise and timely reports produced and delivered while the information is still relevant.
Case management consumers should expect the professionals who serve them to be highly qualified, properly trained, experienced, well paid, motivated and enthusiastic people with good communication and time management skills. They should also expect that professionals will be given adequate support systems and technology to get the job done right.
Even the work of the best case managers will suffer under persistent burdens of high caseloads and unrealistic or unprofessional billing expectations.
Every case is unique. Each case will dictate how intensively it should be worked. When case managers are enabled, employers and employees can expect CaseSmartTM solutions to tough problems. We believe discerning consumers should always demand value based pricing, intensive and sensitive case interventions by quality oriented case managers who take pride in their work and who consistently deliver CaseSmartTM outcomes, on time. As professionals, we should be providing nothing less.
Management Group
ISYS Solutions Inc.
Consumers of case management are badly serviced when they routinely accept services from case managers who are under credentialed, or too inexperienced, or exhibit poor communication skills or poor time management. They are also badly served by firms that, for the sake of higher profits, disable good case managers by failing to provide the necessary support systems to get clear, concise and timely reports produced and delivered while the information is still relevant.
Case management consumers should expect the professionals who serve them to be highly qualified, properly trained, experienced, well paid, motivated and enthusiastic people with good communication and time management skills. They should also expect that professionals will be given adequate support systems and technology to get the job done right.
Even the work of the best case managers will suffer under persistent burdens of high caseloads and unrealistic or unprofessional billing expectations.
Every case is unique. Each case will dictate how intensively it should be worked. When case managers are enabled, employers and employees can expect CaseSmartTM solutions to tough problems. We believe discerning consumers should always demand value based pricing, intensive and sensitive case interventions by quality oriented case managers who take pride in their work and who consistently deliver CaseSmartTM outcomes, on time. As professionals, we should be providing nothing less.
Management Group
ISYS Solutions Inc.